Refund policy

Your satisfaction is important to us, so we offer a 14-day returns policy. If you have received damaged, defective, or incorrectly shipped merchandise you may return it within 14 days of the delivery date for a full refund of the cost of the items returned including initial delivery costs. If you have simply changed your mind, return your order within 14 days of the delivery date in original condition for a refund minus the initial delivery costs. Return postage is to be covered by the sender.

For a refund or exchange, prepare the item(s) for return in their original condition (ideally in the original packaging) and email office@jacarandabooksartmusic.co.uk for mailing instructions. We recommend you use a registered mail service that includes insurance for your returns, as we can only give you a refund or exchange if we receive the items. If the item is not returned in its original state (unused), we may not be able to issue a full refund. Please also ensure that you include details of your name, address and order number so that we can ensure that your return is processed as quickly as possible.

 

Thank you and happy reading!

Jacaranda Books